Design Enterprise Skillnet is running their third Mastering The Client Relationship workshop with Jonathan Kirk founder of Up to the Light and new business director for Havas helia. The event is aimed at agency owners and account directors and those involved in business development in design and creative businesses. The workshop takes will place on Tuesday, April 9, 2019 from 09:00 - 13:00 in Iconic Offices The Greenway 112-114 St. Stephen's Green Dublin 2.
— Setting and aligning expectations at the beginning – starting as we mean to go on.
— Common relationship pitfalls and how to avoid them – drawing on evidence from the hundreds of client interviews that Up to the Light conducts on behalf of design agencies.
— Account management versus true client service.
— Defining your approach to client service.
— Understanding the client journey and anxiety points.
— Ways to add value for the client and the agency.
The price for members is €195 and for non-members cost €295. Those with an up to date 100 Archive subscription should email firstname.lastname@example.org for a €100 discount code.